Job Description

Job Description
1. Respond to incoming WhatsApp messages and inquiries from residents and customers.
2. Handle and follow up on complaints related to Estate Management and Residential.
3. Coordinate with relevant departments to ensure complaints are properly addressed.
4. Maintain accurate records of incoming complaints and their follow-up progress.

Requirements
1. Active student or fresh graduate from Administration, Communication, or related majors.
2. ⁠Good written communication skills.
3. ⁠Responsive, detail-oriented, and customer-oriented.
4. ⁠Able to communicate professionally and handle complaints effectively.